This is the comprehensive document for Panmoni contractor policies, including BitcoinCashSite and BCHLatam.
If you have not already onboarded yourself as a potential Panmoni contractor, please do so now using this form. If you have already onboarded, please do not fill out the form a second time. Once you onboard yourself and verify your email address, you will get onboarding course and other emails from us. You can unsubscribe at any time.
To get the merchant onboarding course, select “Merchant Onboarding” as one of your work interests.
You can potentially earn a full-time incoming working with Panmoni, as we offer many ways to earn, including the following.
- onboard merchants and merchant chains
- onboard people
- hold events
- create videos
- onboard NGOs
- verify onboardings
- business development work on integrations & alliances
- bonuses for onboarding new team members
- special incentives & bounties
- perform freelance work such as writing, graphic design, video editing, etc.
Bitcoin Cash BCH is peer-to-peer electronic cash that crosses borders as if they didn’t exist. New Bitcoin Cash is emitted on a fixed schedule determined by a mathematical algorithm. Bitcoin Cash has no middlemen who manipulate the emission of new money to serve their ends at your expense. Bitcoin Cash is sound money that anyone, anywhere can use. No limits, no paperwork, and very low fees.
Bitcoin Cash BCH is not a ponzi scheme, nor a pyramid scheme. It is not a “business model” in itself. It is not a way to profit out of all proportion. It is simply the best money there is. Bitcoin Cash facilitates trade, commerce and disposing of your money as you please anytime anywhere.
Bitcoin Cash BCH is an opportunity for you to build new businesses, discover new economic opportunities, be in control of your financial destiny, help others and grow as a person.
To give Bitcoin Cash BCH enhanced usability, we look for merchants who are ready to accept it as a form of payment.
Panmoni is an independent, international team of builders. We like Bitcoin Cash BCH and we are building new businesses and opportunities for people to use Bitcoin Cash to solve real problems in the real world today.
Panmoni is led by George Donnelly who has been working full-time on mass adoption for 3 years. This document is the product of that work, including 2 years of field work in the developing world with 90+ team members across 8 nations, 20 cities and 3 continents, with more than 1,340 merchants affiliated.
We made all the mistakes and learned all the lessons, so you can produce the most results the fastest with the least frustration and disappointment.
So pay attention and follow the instructions please.
People who fit into the Panmoni team have the following characteristics:
- a desire to grow as a person;
- passionate about liberty;
- want to associate with like-minded people;
- demonstrate constancy in their work;
- serious about producing quality work;
- want to earn some extra Bitcoin Cash;
- are supportive of others and facilitate a supportive environment for all builders;
- engage in continuing education and development of their skills;
- willing to take the initiative, make mistakes and take risks in order to learn faster;
- demonstrate integrity, honor & honesty; and
- are willing to communicate fully, transparently and frequently.
Making mistakes is good. We learn from mistakes. But failing in silence is the worst offense. Don’t be silent. Talk to us any time you encounter a difficulty. The best place to ask for help is the merchant onboarding forum: forum.bitcoincash.site.
To get started onboarding merchants to Bitcoin Cash, you will first need to learn the processes, procedures and rules we work by.
- Read. Read and absorb all of the information on this page.
- Attend. Attend at least one event (in-person or online) and get some basic orientation on Bitcoin Cash BCH as a consumer.
- Sign up. Sign up to be a merchant onboarder and select as one of your work interests “Merchant Onboarding”.
- Learn. Complete the merchant onboarding course with perfection.
- Act. Onboard your first 3 merchants with perfection.
How to Approach a Merchant
Approaching merchants is not hard. Merchants only profit through interaction with new customers, providers and opportunities, so the smart merchant will welcome your approach.
It is recommended you approach merchants at times when their business is slow. For example, do not approach a restaurant during the lunch or dinner rush time as that would not be considerate of the merchant’s time.
When you visit or contact a merchant, ensure you are speaking to the owner or administrator. Don’t waste your time trying to convince people who can’t make the decision to affiliate.
When you visit the merchant, what will you say in the first 30 seconds? Memorize this speech and use it every time!
Hi, to let you know Bitcoin Cash is launching in YOUR CITY. Every month, we are onboarding new people, teaching them about peer-to-peer electronic cash that crosses borders as if they didn’t exist and directing them to merchants that accept Bitcoin Cash.
These people buy and earn Bitcoin Cash and they are looking for businesses like yours where they can spend it preferentially.
Bitcoin Cash is a new, decentralized currency, not unlike the dollar or YOUR LOCAL FIAT CURRENCY. But it’s independent of governments and works completely online.
Millions of merchants around the world already accept Bitcoin Cash and are getting new customers because of it.
Would you like some new customers?
Once you have given the merchant the speech, let them answer! Be quiet. Get a sense of their reaction. You should not be doing more than about 40% of the talking, at the most. Your job is to gain information about the merchant, his priorities, interests and reactions. You can’t do that if you don’t let him talk!
A good salesperson is always closing, so once you have delivered the speech, if the merchant is not emphatically saying no, then prompt them to install the wallet. For now, we recommend the Bitcoin.com wallet.
Have your phone out with your wallet open. Show it to them repeatedly. Urge them to get their phone out and to find the app in the Play/App Store. Tell them it just takes a second, is free and is a great chance to learn something new.
Your job now is to get them to install a Bitcoin Cash wallet. Either they install the wallet or you leave. There is no middle ground.
You are bringing the merchant a new opportunity. The opportunity is for them to learn, to join the Bitcoin Cash network, to get new customers and more. The opportunity for the merchant to associate with us is extremely valuable!
So, if the merchant treats you rudely, ignores you or otherwise does not engage with you in a respectful manner, then get out of there and try the next merchant.
You have a valuable opportunity in your hands. Never forget that! You don’t beg, you don’t plead and you don’t endure abuse. If the merchant is not interested, just move along.
The merchant’s reactions are not personal. They are not directed at you. They don’t know you. The merchant’s reactions are simply a statement of who the merchant is and his or her current state of mind. So, let any unpleasant reactions go without a response from you. Under no circumstances may you be abusive to anyone while representing Bitcoin Cash.
Just move on! There is a huge world of opportunity out there for all of us!
Liquidity Options for Merchants
Many merchants will want to know right away how they can trade Bitcoin Cash BCH for their local fiat. This is completely normal and ok. Once merchants can see that they can make the trade once, many relax about this topic. Some even begin to hold BCH as a habit.
The primary liquidity option for merchants is local.bitcoin.com*. Please register an account there for yourself, and have merchants register their own, individual accounts there, as well.
One of your first steps as an onboarder is to discover all of the liquidity options merchants can use in your area, to onboard those liquidity providers to Bitcoin Cash and to register them in the merchant database.
Become aware of what rate liquidity providers are offering to buy BCH from the merchants and help the merchants access this information so they are not surprised at the moment of selling their BCH.
Other liquidity options include Binance.com, where the user can trade their BCH for USDC, USDT or another stablecoin. Binance P2P is also an excellent option for buying and selling crypto with your local fiat currency. You may have to trade BCH for USDT or another coin first before you can sell it for local fiat.
The Value Proposition for Merchants
How does accepting Bitcoin Cash add value for merchants? Here are a few of the many ways.
- New customers, customers who specifically demand that merchants accept Bitcoin Cash.
- Events where we bring in new customers. We do not promise to hold an event at every merchant, but we do plan to hold an event in every zone with at least 10 merchants, and to encourage attendees to visit all the merchants in that zone.
- Education on Bitcoin Cash, economics, liberty and more, both virtual and in-person.
- Marketing help through promotion of the merchant on social media and our websites.
- We will help merchants get set up on Google My Business or improve their existing Google My Business profile.
- Connection and association with high-quality individuals, businesspeople, entrepreneurs, travelers and others.
- Technical support for Bitcoin Cash.
- Access to digital marketing services, such as website creation, social media marketing and other services at preferential pricing.
- The ability to accept Bitcoin Cash BCH at or below market price and thus procure BCH inexpensively and without having to use centralized exchanges.
- If the merchant is willing to become a liquidity provider on local.bitcoin.com*, they can open a new line of business selling Bitcoin Cash BCH to end users at above-market prices.
Handling Common Objections
How to Handle Multi-Location Merchants
First onboard the corporate HQ as a merchant, then associate the branches/franchise locations with the HQ using the Franchise/Branch field in the merchant onboarding form.
More details coming soon.
How to Close a Merchant With Perfection
- YES. The merchant says they will accept Bitcoin Cash as a form of payment.
- ORIENTATION. You must give the merchant a brief orientation that includes these basic elements.
- The merchant has a BCH wallet installed (the Bitcoin.com wallet is recommended for now).
- The merchant knows how to send and receive payments.
- You have given the merchant a basic orientation around Bitcoin Cash.
- The merchant has securely written down or otherwise stored their wallet recovery phrase. (Screenshots are NOT secure nor are they enough!) We recommend opening an account on LastPass.com.
- EMAIL. The merchant has subscribed to the Panmoni mailing list and shown you the “Subscription Confirmed” screen.
- TIP. The merchant has received a small BCH tip sent from your wallet. This is necessary for the merchant to learn and for you to get one of his BCH addresses so he can have a printed QR code for display in his shop.
- STICKER. You have installed with the permission of the owner a BCH acceptance sticker near the cash register inside the shop on a flat vertical surface. The sticker must be stuck, not hung. It must have a hard, flat surface behind it. It must not be exposed to excessive elements or dirtiness. Where a large sticker does not fit, use the smaller sticker. A small sticker always goes near the entrance to the premises along with the stickers of other payment methods.
- INFORMATION. The merchant has given you the complete information you need to fill out the merchant onboarding form.
- This includes the merchant first onboarding as a person: https://airtable.com/shrZ01lohSJKW7Wyt.
When uploading the data of a merchant or person to the database, you must be very sure that the data you are providing is correct and that there are no errors of any kind.
NEVER upload the same person or merchant more than once to the database through the same form because then a duplicate will appear in the database and in this way you will unbalance the accounting work that is carried out daily, causing inconvenience and delaying your payments.
The uploading of minors to our system is completely prohibited. If you upload a merchant or underage person, he/she will be removed from the system as a matter of course and without notice.
When onboarding a business or person, the onboarder is recommended to give them an incentive, or tip, so that they become familiar with the wallet. For this, the onboarder must request a sum of BCH, through the spend request link.
Amounts to Request
- Merchant onboarders (Shops): USD $ 10 (incentive of $ 0.5 per merchant).
- Agents: USD $ 5 (incentive $ 0.1 per person).
Onboarders absolutely must use a separate wallet to hold Panmoni funds, apart from their personal funds, and must evidence that they comply with this practice when they request funds for tipping for the first time.
It is absolutely essential that we have a verified email address for every merchant and consumer we onboard. One of our primary goals here is to educate the people we onboard. Without their email address, this becomes extremely difficult and our work is at risk of failure. Onboarding people without continuing education ultimately results in a waste of time and effort for all of us.
Here are some things to keep in mind.
- The merchant subscribes himself and verifies himself. You NEVER do this for him.
- If the merchant email address is not confirmed in our database, then you will not be paid until it is.
- If the merchant does not get a verification email after subscribing, the email address he entered may be incorrect. Ask him to copy and paste it from his email app to ensure there are no errors. Another possible explanation is that the merchant is already subscribed. Ask him if he is or send his email address to [email protected] and ask us to check its status in the email database.
- The only method for verification of an email address is by subscription to our email database and subsequent verification via the verification email. There is no other method.
- If the merchant complains, inform him that we want to keep him informed of opportunities to get new customers and earn more Bitcoin Cash, and that we cannot continue with the process without his verified email address.
Google My Business
All Google My Business (GMB) listings are created with the merchant’s email address, not ours nor that of the salesperson. We want merchants to own their own listings. Be sure to create the GMB right the first time, otherwise it will take twice as long to fix it and that will delay your payment!
- Are they or not, inside a shopping center (store number)
- Hopefully a photo
Here are some examples of good sticker placement.
Please note that merchant photos for submission via the merchant onboarding form are always horizontal, never vertical. Be sure to show faces and logos as much as possible, with good lighting.
Please be sure to make the new user’s wallet QR code as visible and clear as possible in the photos you take so that when we share them on social media that other BCH users across the world can scan the code and tip our new users.
Here are some sample photos.
Merchant Storefront Photo
Merchant Logos Photo
Merchant Sticker Photo
We want everyone to use Bitcoin Cash. However, we definitely only pay for e-commerce and retail (brick-and-mortar) merchants.
Merchants that don’t have a fixed place of business or that work out of their home should still be onboarded but keep in mind that we don’t pay for them.
Merchants that are kiosks or do not have brand signage are a low priority.
Merchants without a smartphone or tablet or laptop/desktop computer and some extra hard drive space will not be able to install a wallet and thus are not our first targets.
A merchant must also have an email address so we can stay in touch and send them educational materials.
We never affiliate multi-level marketers or Ponzi scheme operators.
We work a concentration strategy here at Panmoni. That means that we select 1 zone (yes, only one per person or small group at a time!) of about 6 city blocks square, no more than 1 km square, and we affiliate at least 20 merchants in that area before considering opening another zone.
Bitcoin Cash mass adoption requires a critical mass of utility options, consumers and buzz in a given geographic area. If you affiliate one merchant in the North of your city and 1 in the South, you’re not achieving critical mass. Your efforts will fail.
So use the concentration strategy! Here is an example. Study it closely!
La Candelaria (Caracas, Venezuela)
La Candelaria is part of the municipality of Libertador in Caracas, Venezuela and has a good cross-section of merchants, including:
- car repair
- fruit stores
- medical laboratories
- clothes shops
- franchises (Farmatodo, Tu Paletería, Farmarato)
- pet shop
- photocopy centers
It is one of the safest areas of Caracas, with lots of car and pedestrian traffic.
Kudos Talia Guerrero for identifying this zone.
Currently Active Zones
- Caracas, Venezuela: Petare, Altamira, Chacao, La Candelaria, Chacaíto, Sabana Grande, Plaza Venezuela, La Urbina, El Marqués, Propatria, Centro.
- Medellín, Colombia: Laureles, El Poblado & El Centro.
- San Cristóbal, Venezuela: Obrero, La Concordia.
- La Guaira, Venezuela: Catia La Mar.
- Ibadan, Nigeria: Mokola Road.
- Maracaibo, Venezuela: San Francisco, El Lago.
- Guanare, Venezuela: Av. Unda, Próceres, Terminal.
Payment for merchant adoption is limited at this time. To be eligible for payment, the following conditions are a bare minimum necessity.
- You have completed with perfection the merchant onboarding course.
- You are affiliating merchants with perfection in a zone approved for payment that is among the list of prioritized cities above.
- George Donnelly has explicitly told you that you are eligible to be paid.
When your work is eligible for payment from Panmoni, keep in mind that we only pay for merchants that are onboarded with perfection and we only pay after the merchant has been successfully verified to our satisfaction. This process can take 6-8 weeks to complete so be patient and do not attempt to pressure us as it will only cause our working relationship to end.
We only pay in Bitcoin Cash BCH.
We do not reimburse expenses except with explicit, prior and direct, written approval of George Donnelly.
In Level 2 cities, each merchant is $10 USD.
In Level 1 cities, for those who qualify for payment, we are currently paying as follows:
- $10 USD for each of the first 3 merchants affiliated.
- $15 for each subsequent merchant.
We expect that people who are being paid by us will be available for meetings and will actively participate in team tasks, such as support of each other and of the organization in public.
For franchises or other exceptional merchant affiliations, we are paying up to $100 additional one-time as an incentive to affiliate multi-location and other high-quality merchants.
Level 2: The only level 2 city at this time is Caracas, Venezuela.
Payment for Media Creation
We also offer in certain, limited circumstances payment at our sole discretion for videos you upload. To be considered for payment for a video/vlog, follow these instructions.
- upload the video to the appropriate Dropbox file request and take note of the file name. Make sure the file name is unique.
- fill out this form: https://airtable.com/shrCPL8m47zhJKRhu to request payment.
We will review your request and if we use it, we will offer to pay you for the video, an amount at our discretion.
To request a payment for expenses, advances, fixed salaries, etc., please use this form. There will be no payments outside of this form.
For merchant onboarders, you will receive an automated email for each of your merchants that we are able to verify. Once you receive that email, you can charge us for that merchant according to the payment schedule above. Be sure to request payment via the process and form detailed above.
You must submit an invoice as part of your request that clearly shows which merchants you are charging for and how much. The invoice must include your BCH address. Be sure to follow this process properly the first time to avoid delays.
We process onboarder payments within only 1 window per month so be sure to submit your request by the 15th of each month, otherwise it will have to wait until the following month to be processed.
These days only begin counting upon receipt of complete and properly formed spend request.
- fixed salaries: 3 business days
- expense reimbursement: 3 business days
- freelancers: 20 business days
- merchant onboarders: 3 business days upon receipt of an invoice for verified merchants by the 15th of the month
Other Means of Payment
Even if you are not being paid by Panmoni to affiliate merchants, you still have other options to earn money from this work, including but not limited to the following.
- Publicize your high quality work and get tips from the BCH community.
- Buy and sell BCH on local.bitcoin.com* and other peer-to-peer exchanges that is generated from your merchant onboarding and other sales & marketing activities.
- Organize your evidenced, high quality work into a coherent project and raise funding via any number of methods.
Keep in mind that reputation and quality of results are the foundation for any funding you might be able to get. Demonstrate a good attitude, be patient, keep building and strive always for the highest quality of results.
Mentoring is available to the highest quality candidates in this area.
Only available in Spanish for now.
We hold events from time to time, both online and in-person in order to further our goals of educating the public about Bitcoin Cash. We welcome your proposals to hold Bitcoin Cash educational events!
Event types including the following.
- Conversation: an informal conversation in an informal setting.
- Bitcoin Invites: an event at a merchant where many people are onboarded in a very efficient fashion that is well-publicized.
- Educational Meetup: a traditional meetup, usually held at a very quiet spot with videobeam, microphone, a formal presentation, a series of talks, etc.
- Livestream: a video livestream on YouTube, Facebook, Twitter, Instagram, etc.
- Brand Activation: an event at a merchant where a BCH discount or small incentive is offered to onboard random existing customers of the merchant.
- Merchant Employee Onboarding: a private event for the employees of a given merchant where they are onboarded to BCH.
All events must follow these policies.
- Each event must be proposed with details including but not limited to: value proposition, budget, location, expected attendance, event leader, etc.
- Each event must be registered prior to the event taking place at this link, and must be approved by George or your country lead.
- The event must be audio-recorded and the audio recording uploaded via Dropbox within 24 hours so that we can learn from what happened at the event.
- You must take photos and videos of the event and provide them to us for marketing purposes afterwards via the same Dropbox file request.
Event Preparation Work
The creation of a successful event requires some work ahead of time, such as the following.
- Visit the venue
- Create a budget
- Ensure quality photos are taken
- Collect information about the venue
- Create and publish an announcement
- Measure the internet connectivity
Event Creation Resources
During the monthly of July 2021, we are offering an incentive of USD$20 paid in Bitcoin Cash for organizing successfully-completed events.
Propose en Event: https://airtable.com/shrlNKaJylEFJ6D4m
Dropbox File request: https://www.dropbox.com/request/bXkU1Mj28IxeYpzLri2q
Whenever we do a marketing campaign that captures responses, we should use a landing page, usually in MailerLite.
Business Development (BizDev)
Every time we make an alliance, we have to be sure that the launch and announcement process must be reciprocal between both brands. That is why you must follow the following steps to be able to announce a strategic alliance:
- Prepare post for social networks (Instagram, Facebook, Twitter, Noise.Cash). You can ask someone in marketing for help with this task.
- Prepare a blog post for bitcoincashsite.com about how the alliance came about, the processes, scope and aspirations. (You can ask George or José Ignacio for help with this task).
- Prepare post for Reddit. (You can ask George or José Ignacio for help with this task).
- Prepare a video about the alliance. (Use your creativity to make it, or ask if you can have a videographer with George).
It is important that the brand / organization / institution / company or trade with which we are allying ourselves, also publish the strategic alliance through its RRSS; Well, in this way we can show that it has been successful and is running.
- Use the approved message. Panmoni has a message and a way to sell the Bitcoin Cash idea that is effective and succinct. The new onboarder has to learn the correct words to use and use them. This way we make sure not to confuse the merchants and we have unity of message. This also helps you to not waste your time by repeating mistakes.
- Bitcoin Cash is peer-to-peer electronic cash. We do not say “BCH coin” or “Bitcoin Cash cryptocurrency”. Always “Bitcoin Cash”.
- Only official materials. Don’t come up with homemade marketing materials. Use the official Panmoni ones. If you want to help expand our selection of marketing tools, reach out and we might hire you to help us with that.
- Bitcoin Cash only. When you are representing Bitcoin Cash, don’t talk about other cryptocurrencies or crypto projects. Absolutely do not mention investments, much less scams, pyramids, multi-level marketing schemes, etc. If necessary, one can talk about resources like CoinMarketCap or Bitcoin as benchmarks to better understand Bitcoin Cash, but only if the target already knows something about cryptocurrencies.
- Don’t make promises about the price. We are not selling Bitcoin Cash BCH primarily as an investment. We do not play up the possibility that the market price of BCH in fiat will increase. If we mention that, we always leave it for last. We are selling Bitcoin Cash as a tool of commerce and for its utility. We are NOT selling a HODL culture. We are NOT encouraging speculation. We are encouraging USE and highlighting UTILITY.
- Professional presentation. You must always be extremely presentable and professional, clean-shaven, well dressed semi-casual or business casual. Damaged or dirty clothes, etc. are not appropriate.
- Do not onboard in groups. You should visit merchants alone, or at most with one other person whom you are training. Visiting merchants in large groups to pitch them on accepting BCH puts undue pressure on the merchant and is intimidating. We have no need of such tactics.
- Zero arguments. One never, but NEVER, argues with anyone while representing Bitcoin Cash in the field. If conflicts, disagreements or misunderstandings arise from unproductive attitudes, simply stop wasting your time and move on to the next prospect.
- Protection of materials. Bitcoin Cash marketing materials must be well-stored and protected from the elements so that they reach the end customer in perfect condition. Zero exceptions. Buy and use an accordion-style mini-file.
- Without direct help. The merchant himself, and never us, has to personally do all the steps involved with installing and using the Bitcoin Cash wallet, so we ensure that he is learning and on his way to being able to manage the wallet even when we are not present. We NEVER receive the device from a prospective merchant to do all — or any — of the steps for him or her. After all, what are they learning if you do everything for them?
- Respect the merchant. The merchant’s place of business is a sacred space. Our goal is to support them, first and foremost. We are always very patient and put on a happy face. We step out of the way of customers and employees. If we move something, we put it back. When we install stickers, they are put very carefully so that they are straight, and not crooked. We do not dispose of our trash at the merchant (except immediately after an event). Treat the merchant’s place of business better than you treat your own home!
- Everything is borrowed. All material and tools that we give you are loaned, including apparel, ID cards, flyers, stickers, etc. We can request them back at any time. You agree to return them immediately upon such a request.
- Media Ownership. You accept and represent that all media (photos, videos, audio, slide decks, images, etc.) that you produce for pay or as part of your duties while being paid by Panmoni are the exclusive property of George Donnelly.
- Exclusivity. The work that you undertake for Panmoni – BitcoinCash.site is exclusive to us. You may not submit it for third-party prizes, contests, rewards, etc. And you may not submit work done for third parties to Panmoni – BitcoinCash.site. Failure to observe this rule will permanently disqualify you from working with us.
- Onboarder and referrer are never the same person on the onboarding form.
It’s possible we can design custom resources for your area.
Merchant Flyer (two-sided)
Recovery Phrase Card (two-sided)
Merchant Sticker with QR Code
Only suitable for use near the cash register on a flat, solid surface where it looks good.
Small Merchant Sticker
Suitable for use more towards the entrance to the premises or where the space near the cash register is reduced.
We may be willing to print up marketing materials for your city if there are at least 6 other onboarders in your city who have completed the merchant onboarding course with perfection and if your city is within the top 50 most populous ones in Latin America, Africa or South Asia. Email [email protected]panmoni.com to make your request.
We may also be willing to print up polo shirts and other resources. You will need to source a local supplier. In Colombia, we use color reference “Jade 5572” and in Venezuela “ESMERALDA 54627”. We are looking for the color closest to these and to HTML color code #0ac18e. Make sure your provider is not giving us a different green!
- Onboard a new user: https://airtable.com/shrZ01lohSJKW7Wyt
- Onboard a contractor: https://airtable.com/shrHNTsulLJfkNoR2
- Onboard a merchant: https://airtable.com/shrwsuXj9eGrQJw97
- Merchant Email Subscription Form: https://bitcoincash.site/merchants/coen/
- Upload a photo of yourself working in the street on Bitcoin Cash that you want to share via social networks at dropbox.com
Verification is the task of verifying that an onboarded merchant does indeed accept Bitcoin Cash BCH and has all the tools and knowledge to start doing so right now.
Verification is performed only by people with AirTable or ODB access, or those assisting them.
Verification must be done in-person, on the phone or, in the worst case, via mail.
Onboarders may not verify their own merchants.
Verification includes verifying all steps in the merchant onboarding process, including the following.
- The merchant’s email address was properly subscribed to our mailing list.
- Merchants(obviously) must have a complete and specific address that coincides or is adequately similar to the complete and specific address that is on the merchant’s Google My Business profile. We will never accept merchants without proper physical addresses, otherwise how are consumers supposed to locate them to spend BCH?
- Proper spelling and capitalization (obviously) must be used at all times.
- Proper formatting of phone numbers, with a ‘+’ then country code then full phone number, without any spaces, parentheses, dashes, etc.
- If there is a field that you do not have information for, leave it empty. Do not put “N/A” or any other filler in the field.
Onboarders that consistently upload merchant affiliations that are not perfectly executed must be flagged and considered for a ban from the system. Every time an onboarder uploads imperfect merchant affiliations, they cost us time and money in correcting their mistakes. Patterns of mistakes will not be tolerated as they reflect unprofessional behavior on the part of the onboarder.
- The merchant is onboarded with perfection.
- Absolutely all details of the affiliation must be verified and consistent, including that the email address has the Active state in MailerLite.
- The QR code must be created, printed on adhesive white paper, verified, cut and, later, properly installed on the large merchant sticker at the merchant, if they have one.
- It is recommended to organize routes to ensure the process of visiting the merchants is time- and resource-efficient. Verification assistants can be employed to help with this, so that the process goes faster. Get approval from [email protected].
- Take 3 photos: (a) stickers photo (b) merchant photo (c) selfie.
- Before installing the QR code, send a micro-transaction to it and verify the merchant received it. This ensures that the QR code pays to the merchant’s currently-active wallet. You will need the link to the transaction on a block explorer (TXID) later.
- Once verified, the merchant gets the Status “Verified”.
- If the merchant stops accepting, they get the Status “Inactive”.
- If we become aware that a merchant needs their information updated, the merchant gets the Status “Pending Update”.
Merchants that need to be verified can be seen using the Pending Verification view in AirTable. Or you can filter in ODB or POP1 by selecting those merchants with Status “Pending Update” or an empty status.
Once you verify a merchant, update the record in AirTable or ODB with your Contractor ID, select the verification method, provide some verification evidence (photos, etc) and put some notes as to the verification details.
As the final step in the verification process in AirTable/ODB, please change the Status of the merchant to “Verified”. Only do this once the merchant is fully verified as this will generate an email to the onboarder to charge us for the onboarding work. It will also generate a tweet via the @BitcoinCashSite account. Check twice and be certain!
How to Give Feedback
The expectation is that onboarders will NEVER upload mistakes in their merchant affiliations because we only are interested in doing business with mature professionals capable of delivering quality work every time. However, if a mistake happens, the verifications leader should advise the onboarder as follows.
- The verification leader notes what needs to be fixed in the Verifier Notes field of the respective merchant.
- Notify the onboarder of the Identifier for the merchant via email with a copy to [email protected].
- Set the merchant Status to “Pending Update.”
- The onboarder is expected to check the merchant record via POP1, fix all mistakes and, only when the affiliation is perfect, notify the verifications leader by responding to the email previously referenced with a copy to [email protected]. Maintain the email thread so everyone has context please.
From time to time we will offer to conscientious team members the opportunity to earn additional income by helping us verify merchants. This task involves visiting the merchant place of business usually, verifying that the merchant has been onboarded with perfection and of course ensuring that our database has complete and accurate information.
This task currently pays USD$3 per merchant verified in Venezuela.
In each country, there will need to be a Country Verifications Leader. This person should verify merchants and give feedback to onboarders on a continual basis.
- Review yesterday’s new merchants in your country, give feedback on mistakes to the respective onboarders and ensure those mistakes get fixed. Please do this on a continuous basis.
- Clear any backlog of unverified merchants. Push forward on this daily with reminders to the respective onboarders. It is their responsibility to deliver perfect merchant affiliations every time. The faster you clear the backlog, the faster the onboarder gets paid. Make the onboarder do the work to fix any mistakes or deficiencies. Remind them daily if need be until they fix the problems.
- Take note of errors and the respective required corrections in the respective thread of the day in the forum without associating errors with names of onboarders.
The best place to ask for help is the merchant onboarding forum: https://forum.bitcoincash.site/c/merchant-adoption-en/5.
There is also:
You can give us feedback through any channel or if you prefer through this form.
The policies of Panmoni exist to ensure that we can have an efficient, unified and automated administration, and in this way not waste funds or time with a manual and error-prone administration. All administration must aim for documented processes, complete automatization, self-service and delegation because we are not going to build a bureaucracy here.
When encountering any point of difficulty, please bring it to the attention of the leadership team in the forum so we can improve our policies and processes.
Do not invent your own policies and practices without speaking with the leadership team. George must be kept apprised of all administration activities so he can design ways to automate them or otherwise relieve team members of administrative burdens so they can produce more results.
The goal of the organization is to onboard and educate people to Bitcoin Cash so we can facilitate BCH commerce. In pursuit of that goal, we have created the business plan. Thus our immediate goal is to realize that plan. Anything else is a distraction and a misuse of funds. We must remain focused on this goal.
The organization has multiple levels. Level 1 is the core team and at this time consists of 3 people. Level 2 includes everyone who is in the Panmoni category of our forum. Level 3 is the rest of the team, including onboarders (agents and merchant onboarders).
- CEO/CMO: George Donnelly
- General direction
- COO & Venezuela Lead: Jose Araujo
- Proactive supervision and training of Venezuela operations, salespeople and agents
- Venezuela verifications
- Bitcoin Agents Venezuela
- externally-focused role
- CIO & Colombia Lead:
- maintain the information and communication systems, including AirTable, MailerLite, etc. with complete data sanity.
- supervision of all verifications
- own the policy update process.
- CIO is an internally-focused role
- Production and distribution of marketing materials
Mission: Generate large-scale buzz for Bitcoin Cash and our products. Generate leads for our onboarding team. Educate the public about Bitcoin Cash.
- Content Creation: Talia
- noise.cash: repost all our content from twitter to noise.cash
- develop expertise in Bitcoin Cash education
- noise.cash: repost all our content from twitter to noise.cash
- Marketing Assistant: Michelle
- merchant graphics for twitter & instagram
- publish BAV stories for twitter & instagram
- consult on all BAV media, including helping onboarders produce better media
- assorted media creation
- Freelance graphic designers
- Freelance video producers
Mission: Effect the onboarding of new people, businesses, etc to Bitcoin Cash with complete perfection. Sales.
- Venezuela: Jose
- Director of Sales Venezuela: Olga Coché (reports to Jose)
- trains new onboarders in sales and onboarding processes, and helps them produce more and better results.
- trains new onboarders in Bitcoin Cash knowledge.
- Administration Assistant: Jaifred Pastran
- fluent with all aspects of the airtable system including mailerlite, zapier, typeform, github, etc.
- facilitate GMB for the salespeople, i.e., remove that pain point for them completely
- AirTable data sanity
- distribution of marketing materials to onboarders
- assist with verifications in Venezuela
- Freelance onboarders of people and merchants
- Event organizers
All compensation is ideally performance-based and the calculation of performance-based compensation is to be automated as much as possible.
Fixed salary compensation is to be strictly limited and all those compensated in this manner are to report monthly.
Every team member who has a fixed salary is absolutely required to set goals at the beginning of each month, and then to report on their progress towards those goals at the end of the month.
SET GOALS no later than the first workday of each month @ 5PM GMT-5 at https://airtable.com/shrGQoWfKj74yvMqc.
When you SET GOALS, you will get an email with the information you submitted. Save this email for the end of the month.
REPORT PROGRESS no later than the last workday of each month @ 5PM GMT-5 at https://airtable.com/shrwsOlXfSLAHEfza.
When you REPORT PROGRESS, you will need the SET GOALS email from earlier in the month to properly fill out the form. Also, when you REPORT PROGRESS, you will need to link your report with your contractor id + date you set goals + your name.
When you REPORT PROGRESS, you will get an email with a score as to how well you did this month in reaching your goals.
Everything we do should be able to either fit within exiting processes or we should be able to invent new processes for it. We create predictable and transparent processes so we don’t waste time explaning the same things over and over again, and so that new team members have access to the same process so they can produce excellent results right from the beginning.
We must ensure that there are no excuses for producing substandard work or for repeating the same mistakes of the past that we have already learned from. We must empower new team members to learn from the breadth and depth of our experience from day 1.
Our proccesses are what enable us to be better than the rest and to always be getting better. They are our edge.
Processes must be clean and straightforward. Processes for onboarders must be all about onboarding. For verifiers, all about verifiation. We must not expect onboarders to also be administrators, for example. We want people to be able to specialize in their role.
All new processes and changes to processes must be discussed as a team in the forum and then documented and communicated. Getting feedback from Level 3 team members affected by changes and new processes is always a good idea.
To propose a new project, please create a coherent and complete plan in a Google Doc. Keep in mind this principles.
- SMART goals: Goals should be specific, measurable, assignable, realistic and time-related.
- Planning in reverse: Start with what you want to achieve and plan how to get there, moving backwards from the goal to the present.
- Pareto Principle
These communicational principles are fundamental to the organization.
1. Ample Communication
Keep the Level 2 team in the forum amply informed of what you are working on and the status of your work. Do not remain silent, do not neglect to inform us of what you are up to, problems encountered, opportunities discovered, etc. Keep us regularly updated with the status of your work. Don’t make us ask or remind you to do this!
2. Team Communication
Where appropriate, do not use DMs to discuss projects one-on-one with other people but use team channels where all team members with a stake in the project you are working on can express their ideas and provide feedback. The team includes people with a wide range of experience who may be working or have worked on complementary projects, so we want to leverage all of the team’s experience and expertise for every project we do.
3. Do Not Fail in Silence
If you are experiencing difficulty with something, you are required to ask for help. Failing is great. Making mistakes is fine. That is how we make progress. The road to success is paved with failure. We fail, we learn, we try again. However, it is absolutely not acceptable for you to fail silently. You must keep us informed of your progress, your challenges and what you need help with. In this way, we all learn and improve faster.
4. Provide Complete Context
Each of us has many things going on at the same time, so when communicating be sure to include all of the context that is necessary to take action. Do not think solely of what you need but communicate so clearly and completely that the other person can understand and have all of the required information in one place, not spread over a thread of 20 comments or emails. Do not expect the other person to hunt for the needed information but provide it completely.
- Post in the appropriate category.
- Tag your post amply.
- If there is already a thread for your topic, use that. Use the search function to check first.
- When replying, try to quote what you are replying it.
Where to Post
- If the topic can be safely discussed in public, create a public thread in the forum. We aim to be transparent.
- If the topic is relevant to Panmoni globally or there is no relevant sub-category, create a thread in the Panmoni top category.
- If the topic is only relevant to X country or topic that has its own sub-category, create a thread there.
- If your communication involves a long document or otherwise requires investing a significant amount of time to absorb a lot of information for example, send it via email in a document and consider scheduling a video meeting.
- Video meetings should be used more liberally to discuss any issue, and absolutely should be used to plan a new project.
- If your communication involves just one person, such as for individualized feedback, copy [email protected] to include the global leadership team or [email protected] to include both the global leadership and sales leadership teams.
- Daily greetings go in the thread of the day, which is public.
- For real-time coordination, such as events or other urgent matters, there may be appropriate telegram groups or direct telegram voice calls.
Avoid communications that happen where George can not see them. If they are related to our work, then George should be able to see them, and indeed George needs to see them so he can remain aware of the challenges people are facing, and facilitate solving them.
Bitcoin Cash Communications
BTC is Bitcoin Core. We do not refer to it as simply “Bitcoin” as it has perverted the original vision of Bitcoin and therefore does not fit the definition any more.
BCH is Bitcoin Cash.
There is a long history behind this that will be succinctly communicated in the future.
Bitcoin Cash Logo
We prefer to use the classic “flag” logo, which you can get here: https://bitcoinbch.com/resources/logos.html
Public Communications (PR)
Communications with the public via our social media channels, on r/btc (one of the most sensitive places) and other public communications are the most sensitive and must be handled with great care and discretion. If you wish to propose a new public communication, take care to first study our past public communications to be sure what you are doing is consistent with our style and tone.
Team members are not permitted to speak for or about the organization without explicit prior approval from George. Resharing content from our official channels is always appreciated.
We Evidence Everything
In the cryptocurrency world, almost everything we see is fake, exaggerated, fabricated, hype or even fraudulent and outright false. Therefore, this organization documents everything we do with unassailable evidence so that no one can ever credibly accuse us of being like the rest of the ecosystem. We are guilty until proven innocent, therefore we 100% document everything.
Videos and Images
Videos and images that we produce are extremely valuable and as such, wherever practical, we include our logos and a QR code on this visual media so people know it is from us. This is absolutely critical to building awareness of our organization and protecting the value that we produce. We do not want others taking our content that we produced through great effort and appropriating it to deny us credit.
Please use this frame on videos and photos where suitable: https://www.dropbox.com/s/lg86hqpk8i433ct/40.png?dl=0
Business Development Communications
New integrations and alliances are announced first by the organization, of course. Individual team members are then encouraged to amplify the team’s posts. Information about new and/or potencial alliances or integrations is not to be made public before all aspects of the agreement and/or integration are finalized.
Communications with freelance merchant onboarders, agents, etc.
It is absolutely essential that onboarders are supervised to ensure they are not inventing new processes, are following existing policies and are not engaged in activities that could incur liability for us or cause the organization embarrassment.
As part of this process, it is the CIO’s job to keep all relevant policy documents updated and to promptly notify onboarders via email in an automated fashion of each change.
Policy Update Process
- identify the need for a policy change or addition.
- draft the policy text, get feedback from the leadership team and get explicit approval from George.
- integrate the new text into the relevant policy documents.
- Issue an email to all relevant contractors via mailerlite or airtable with the text of the addition. If a policy was changed, include the text of the old policy so people are able to compare.
- Send a simple and brief reminder to check your email for notice of the update to the forum and any relevant Telegram groups.
Contractor Communication Tools
- direct email (mailerlite)
- Private forum threads (for Level 2 team members only at this time)
To Speak with George
If you want to have a meeting with George, please schedule it here: https://calendly.com/georgedonnelly.
When Disputes Arise
Disputes within the team are inevitable but we must manage them effectively in order to maintain good human relationships and to solve the challenges ASAP.
- We focus on resolving disputes first, then on resolving personal hurts, then on updating our policies to accommodate the lessons learned.
- We attempt to communicate without judging the other person or insulting them or making them feel unduly bad or expressing unhelpful attitudes. We attempt to find the middle path forward.
- Frankness is valued. Be direct. Provide evidence.
- Forum.BitcoinCash.site (Discourse)
- Google Forms, Docs & Sheets
- Google Console
- Motion Array
- Canva Pro
Email Accounts @panmoni.com
If you receive an email account @panmoni.com, you will receive an email address and a password. The email address is also the username. Get help configuring it at help.emailsrvr.com.
Please create a Google account with that email address (NOT Gmail) so that we can share Google Drive items, Google Calendar invitations, etc. with that address.
Sales Director Venezuela
He / she is the trainer and recruiter of the new sellers and agents in the cities of Venezuela where BCH Latam and BitcoinCash.Site Commercial Adoption activity is taking place. This will be in charge of the new seller knowing what are the steps to follow to approach a business to perfection, the data that must be collected and subsequently how to upload all the results obtained to our Airtable platform.
- Know about the work we do in BCH Latam and BitcoinCash.Site
- You must be part of the team of sellers of BCH Latam and BitcoinCash.Site
- It must be highlighted with the number of businesses captured perfectly in previous months
- Good presence
- Good Speech
- Leadership skills
- Management of all the processes of capture, approach and emptying of results.
- Ability to clearly communicate the processes
- Expertise in all aspects of Bitcoin Cash or demonstrated commitment to develop this. < / li>
Here are processes that the “Sales Director” must teach to new sellers / agents.
- Introduce the seller about the work we do at BCH Latam and BitcoinCash.Site
- Invite the new seller to read the sellers guide over and over again so that they do not make frequent mistakes .
- Bitcoin.com or Electron Cash Wallet Download Process.
- Teach how to save the wallet recovery phrase (the process of writing down the 12 words on the recovery card), and make it clear that you can never see the words of merchants or affiliates.
- Teach how to send and receive money through these wallets.
- Explain to them about the operation of local.bitcoin.com and the importance it has for the purchase and sale of BCH.
- Explain step by step the Guide for Sellers and BAV.
- Teach how to register a person (Caution Capitalization and Photography correctly, with the Q wallet R in hand (clarity)). Emphasize that the photo must be horizontal. In addition to this, if the person is the owner, administrator or manager of a business, correctly place the name of the business in the Company part.
- Teach how to register a merchant correctly: Importance of the complete Addresses, explain the categorizations so that the correct one is selected, how to link a person within the registration form for merchants, importance of GMB within the AT registry in a MANDATORY way, upload of correct photographs, referral field, importance of simplified social media, incentive and website links without “blemishes”.
- Verify new seller’s Speech and refine errors if necessary.
- Rehearse responses to frequent objections
- Accompany the new salesperson 1 or 2 times to approach merchants in their new area, so that they feel confident and can perform their work more easily.
- Take note of the er rores of the new seller and send him to study for the next days.
- Teach the new seller to generate content for the RRSS correctly and under the parameters of the organization’s rules.
- Send report the new vendor and their progress to the Coordinator of your country, city or area.
- Recruit new vendors and agents to form part of the team.
Author: George Donnelly
Co-Authors: Jose Araujo, Sebastian Montes
Last Update: 7 Jul 2021
Document Created: 18 Mar 2018
License: CC-BY 4.0 International
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